Features & Services FAQs
Features & Services
If you’d like to use Hum+ or Hum×, verify that your car is compatible by visiting www.hum.com/compatibility/.
Neither Hum+ nor Hum× will work with any all-electric cars, but they will work with most hybrid and diesel vehicles. Please note that neither Hum+ nor Hum× will display MPG data for diesel vehicles. You can check if Hum+ or Hum× is compatible with your car at www.hum.com/compatibility/.
Hum comes with a limited lifetime equipment replacement warranty for as long as you continuously have a subscription to the service. For more information, go to www.hum.com/terms-of-service/.
Yes. Please check out these FAQs to find answers to the most common questions. If you still have questions, you can reach Hum Customer Service by pressing the blue button on the Hum Speaker, contacting them from the Hum App, or by dialing (800) 711-5800.
Yes, you can. The Hum App allows you to email your Driving History as a downloadable CSV file.
Yes, you can view their Driving History from the Hum App or Hum Web Portal to get information on trip destinations, time and distance, idle time, fuel used, MPG, average speed and max speed. Driving History can be emailed as a downloadable CSV file. Other parent-friendly features include Vehicle Location, Boundary Alerts and Speed Alerts. You can also invite your teen driver to share his/her Safety Score with you via the Hum App.
Hum does not show route information in Driving History, but it can show you the trips’ start and end points. You can view route information by accessing Safety Score in the Hum app.
There are two ways to reach the Mechanics Hotline (Please note that you will need a Hum subscription to use this service):
- You can call Hum Customer Service at (800) 711-5800.
- You can press the blue customer service button on the Hum Speaker and ask to be connected to the Mechanics Hotline.
If Hum sends a Vehicle Diagnostics alert, it is typically accompanied by a description of the applicable Diagnostic Trouble Code (DTC) to help you understand what the problem may be. If you choose to take your car to a mechanic, you can tell them about the alert and provide more information than just “the check engine light is on.” Hum is constantly adding new DTCs to its extensive database to make sure its analytics are as comprehensive as possible.
Additionally, as a Hum subscriber, you can call the Mechanics Hotline for advice from an ASE-certified mechanic. Press the blue customer service button on the Hum Speaker or call (800) 711-5800 and ask to be connected to the Mechanics Hotline.
The Hum OBD (On-Board Diagnostics) Reader receives diagnostic information from your car’s OBD system, and sends you alerts called Diagnostic Trouble Codes (DTC) as well as other information about common vehicle issues. You can view diagnostic information about your vehicle, along with descriptions of most DTCs, in the Auto Health section of your Hum App or Hum Web Portal. Hum is constantly updating its DTC database to ensure the data is as current as possible. Notifications of DTCs are sent to you via text message and/or email. You can change your preferences in the Notifications section on your Hum App or Hum Web Portal.
Unfortunately, no. Hum can detect many issues that are identifiable through your car’s OBD (On-Board Diagnostics) system only. Some examples of issues that are not identifiable through your car’s OBD system include: low windshield wiper fluid, low tire pressure, and headlights or taillights status.
If you suspect something may be wrong, but haven’t received an alert from Hum, you can call the Mechanics Hotline for advice from an ASE-certified mechanic. Press the blue customer service button on the Hum Speaker or call (800) 711-5800 and ask to be connected to the Mechanics Hotline.
Hum can help you stay on top of vehicle maintenance in a number of ways:
- You can set maintenance reminders to help you remember when routine services such as tire rotations and oil changes are due
- You can access live advice from ASE-certified mechanics through the Hum Mechanics Hotline
- You can add maintenance reminders based on the service schedule that your car manufacturer suggests
In most cases, Hum is able to detect a crash based on the amount and direction of impact and sudden changes in vehicle speed.
If the crash is detected and you have a Hum Speaker, you will be connected with the Hum Emergency Response Center via the speaker. A trained agent will help determine what kind of assistance, if any, you need. If a crash is confirmed or if there is no response from the driver, Hum will still send help to your location.
If the crash is detected and you don’t have a Hum Speaker, Hum will attempt to bridge a call between the Primary Driver Contact and emergency services, who will ask if you’re OK and if you need emergency help. Agents can stay on the line with you until help arrives or until you feel safe. Help can be dispatched even if there is no response from the driver. IMPORTANT: In order to be eligible for Crash Response, you must provide a Primary Driver Contact.
Please note: If the Hum OBD Reader has become dislodged from the On-Board Diagnostic (OBD-II) port during the incident, causing a loss of power, the Emergency Response Center cannot be notified.
When factors such as sudden changes in speed or direction are detected by your Hum OBD (On-Board Diagnostics) Reader, the incident registers as a collision, and the Hum Emergency Response Center is notified. If you do not have a Hum Speaker, help will automatically be dispatched to your vehicle’s location. If you have a Hum Speaker, you will automatically be connected with the Hum Emergency Response Center via the speaker. A trained agent will help determine what kind of assistance, if any, you need. If an accident is confirmed or if there is no response from the driver, Hum will still send help to your location.
If Hum did not detect a collision, it could be because the impact was too minor to be recognized by the Hum OBD (On-Board Diagnostics) Reader. It could also be due to the Hum OBD Reader becoming dislodged from the On-Board Diagnostic (OBD-II) system during the incident, causing a loss of power to the Hum OBD Reader.
If the crash is detected and you have a Hum Speaker, you’ll be connected to a trained agent who will ask if you’re OK and if you need emergency help. Agents can stay on the line with you until help arrives or until you feel safe. In some instances, help can be dispatched even if there is no response from the driver.
If the crash is detected and you don’t have a Hum Speaker, Hum will bridge a call between the Primary Driver Contact and emergency services, who will ask if you’re OK and if you need emergency help. Agents can stay on the line with you until help arrives or until you feel safe. In some instances, help can be dispatched even if there is no response from the driver. IMPORTANT: In order to be eligible for Crash Response, you must provide a Primary Driver Contact.
In most cases, Hum is able to detect a crash based on the amount and direction of impact and sudden changes in vehicle speed. If you need emergency help and are able to safely make a call, contact 911 as a backup to confirm that help is on the way.
If you have a Hum Speaker, you’ll be connected to an emergency response agent who will ask you if you need emergency assistance. If you feel that no assistance is needed, let the agent know that you’re OK and do not need assistance. If you for any reason decide that you do need emergency assistance, you can place an emergency call from your Hum Speaker.
If you don’t have a Hum Speaker and if a collision is detected, Hum will attempt to bridge a call between the Primary Driver Contact and emergency services who will ask you if you need emergency assistance. If you feel that no assistance is needed, let the agent know that you’re OK and do not need assistance. If you for any reason decide that you do need emergency assistance, call 911.
If you don’t need emergency help but you still need roadside help, your Hum subscription also includes access to 24/7 Roadside Assistance from Signature Motor Club. Use the Hum App or contact Hum Customer Service to request roadside assistance.
Through our partner Signature Motor Club, your Hum subscription provides you with push-button access to roadside assistance for a wide range of car problems including flat tires, dead batteries and more. Just press the customer service button on your Hum Speaker. We’ll ping your vehicle to determine its GPS location, and then we’ll contact a Signature Motor Club roadside assistance provider in your area. You can also submit a roadside assistance request using the Hum App, or by calling Hum Customer Service at (800) 711-5800.
For more information about roadside assistance, visit www.hum.com/roadside-assistance/.
Roadside assistance is subject to the Signature Motor Club terms of service, which are available at www.hum.com/signature-motor-club-terms-of-service/.
It’s easy! Just follow these simple steps to set up NumberShare:
- Share your number
Sign into your Verizon Wireless account and go to the “Manage Connected Devices” section to share your phone number with Hum×.
- Add your contacts
Open the Hum App, and then select NumberShare from the menu. Here you can add up to 3 of your most important contacts. When finished, the NumberShare icon will illuminate on the Hum× Speaker indicating that setup is complete.
Note: It may take a few minutes for the contact(s) to be uploaded to the Hum× Speaker.
Once you have set up NumberShare and added contacts, tap the NumberShare icon on the Hum× Speaker. Your speaker will announce the names of the contact and, if there are multiple contacts programed, selections arrows will appear. Use the arrows to select your desired contact, then press the Call Button to place the call. The call will appear to come from your Verizon Wireless phone number, so your contacts will know it’s you.
Although Hum× devices purchased on or after June 20, 2021 will not have the built-in speaker functionality as devices purchased prior to that date, you will still be able to link your account and perform Hum actions using Google Assistant. To do so, just tap on the Google Assistant feature from the side menu of the Hum app and follow the step by step instructions.
Use In-Vehicle Wi-Fi to entertain the family with their favorite music, movies, and games.If you’re driving solo, stream your favorite music and podcasts! For working on the road,In-Vehicle Wi-Fi is the perfect solution.
Great question! Hum’s In-Vehicle Wi-Fi provides the convenience of Wi-Fi in the car that automatically connects to up to 10 devices. Unlike your mobile hotspot, In-Vehicle Wi-Fi won’t drain your smartphone battery.
If you have the Humx device, In-Vehicle Wi-Fi is included in the service. If you have the Hum+ device, you can add In-Vehicle Wi-Fi to your service for $10 per month.
*Please note that legacy Hum+ devices do not include In-Vehicle Wi-Fi, but are eligible for a free upgrade to the latest 4G LTE Hum+ device.
In-Vehicle Wi-Fi utilizes your existing Verizon Wireless shareable data plan.
Set up is easy, with no extra equipment needed! After purchase, make sure the Hum device is plugged into your vehicle. In-Vehicle Wi-Fi will automatically broadcast. To find or manage the network name and password, open your Hum app and select the Wi-Fi settings icon.
*Hum+ devices require purchase of the In-vehicle Wi-Fi service
Yes! You have an option to continue In-Vehicle Wi-Fi after the vehicle is turned off. Open the Hum app, go to the Wi-Fi settings screen, and select the option to extend Wi-Fi. To preserve your vehicle’s battery, you can continue Wi-Fi connectivity for up to an hour after the vehicle is turned off.
In-Vehicle Wi-Fi utilizes Verizon’s nationwide 4G LTE network. Speed and coverage varies depending on location.
In-Vehicle Wi-Fi is password protected. Network settings can be accessed and managed from the Hum app.
You can connect up to 10 Wi-Fi enabled devices.
Yes, you can turn it off from the wi-fi settings in the Hum app.