Features & Services

How can I see if Hum will work with my car?
If you’d like to use Hum+ or Hum×, verify that your car is compatible by visiting www.hum.com/compatibility/.
Will Hum work with my electric, hybrid or diesel car?

Hum+/Hum×

Neither Hum+ nor Hum× will work with any all-electric cars, but they will work with most hybrid and diesel vehicles. Please note that neither Hum+ nor Hum× will display MPG data for diesel vehicles. You can check if Hum+ or Hum× is compatible with your car at www.hum.com/compatibility/.

Does Hum come with a warranty?
Hum comes with a limited lifetime equipment replacement warranty for as long as you continuously have a subscription to the service. For more information, go to www.hum.com/terms-of-service/.
Does Hum offer phone support?
Yes. Please check out these FAQs to find answers to the most common questions. If you still have questions, you can reach Hum Customer Service by pressing the blue button on the Hum Speaker, contacting them from the Hum App, or by dialing (800) 711-5800.
Can I export my Driving History?
Yes, you can. The Hum App allows you to email your Driving History as a downloadable CSV file.
Can I get access to my teen driver’s driving history?
Yes, you can view their Driving History from the Hum App or Hum Web Portal to get information on trip destinations, time and distance, idle time, fuel used, MPG, average speed and max speed. Driving History can be emailed as a downloadable CSV file. Other parent-friendly features include Vehicle Location, Boundary Alerts and Speed Alerts. You can also invite your teen driver to share his/her Safety Score with you via the Hum App.
Why can’t I see route information for my trips in my Driving History?
Hum does not show route information in Driving History, but it can show you the trips’ start and end points. You can view route information by accessing Safety Score in the Hum app.
How do I use the Stolen Vehicle Assistance feature?
If your car has been stolen, you must first file a police report. Then, you can contact Hum Customer Service at (800) 711-5800 and provide the case number from the report. We’ll attempt to determine your vehicle’s GPS location using the Vehicle Location feature to assist law enforcement in their recovery efforts. We can’t help you unless a police report number is provided. For more information, please refer to Hum’s terms of use at www.hum.com/terms-of-use/.
How do I reach the Mechanics Hotline?
There are two ways to reach the Mechanics Hotline (Please note that you will need a Hum subscription to use this service):

  1. You can call Hum Customer Service at (800) 711-5800.
  2. You can press the blue customer service button on the Hum Speaker and ask to be connected to the Mechanics Hotline.
How do I use Vehicle Diagnostics?

If Hum sends a Vehicle Diagnostics alert, it is typically accompanied by a description of the applicable Diagnostic Trouble Code (DTC) to help you understand what the problem may be. If you choose to take your car to a mechanic, you can tell them about the alert and provide more information than just “the check engine light is on.” Hum is constantly adding new DTCs to its extensive database to make sure its analytics are as comprehensive as possible.

Additionally, as a Hum subscriber, you can call the Mechanics Hotline for advice from an ASE-certified mechanic. Press the blue customer service button on the Hum Speaker or call (800) 711-5800 and ask to be connected to the Mechanics Hotline.

How does Hum tell me when there is something wrong with my car?
The Hum OBD (On-Board Diagnostics) Reader receives diagnostic information from your car’s OBD system, and sends you alerts called Diagnostic Trouble Codes (DTC) as well as other information about common vehicle issues. You can view diagnostic information about your vehicle, along with descriptions of most DTCs, in the Auto Health section of your Hum App or Hum Web Portal. Hum is constantly updating its DTC database to ensure the data is as current as possible. Notifications of DTCs are sent to you via text message and/or email. You can change your preferences in the Notifications section on your Hum App or Hum Web Portal.
Will Hum detect all the issues my car can have?

Unfortunately, no. Hum can detect many issues that are identifiable through your car’s OBD (On-Board Diagnostics) system only. Some examples of issues that are not identifiable through your car’s OBD system include: low windshield wiper fluid, low tire pressure, and headlights or taillights status.

If you suspect something may be wrong, but haven’t received an alert from Hum, you can call the Mechanics Hotline for advice from an ASE-certified mechanic. Press the blue customer service button on the Hum Speaker or call (800) 711-5800 and ask to be connected to the Mechanics Hotline.

How can Hum help with my routine maintenance and service?
Hum can help you stay on top of vehicle maintenance in a number of ways:

  1. You can set maintenance reminders to help you remember when routine services such as tire rotations and oil changes are due
  2. You can access live advice from ASE-certified mechanics through the Hum Mechanics Hotline
  3. You can add maintenance reminders based on the service schedule that your car manufacturer suggests
How does Crash Response work?

In most cases, Hum is able to detect a crash based on the amount and direction of impact and sudden changes in vehicle speed.

If the crash is detected and you have a Hum Speaker, you will be connected with the Hum Emergency Response Center via the speaker. A trained agent will help determine what kind of assistance, if any, you need. If a crash is confirmed or if there is no response from the driver, Hum will still send help to your location.

If the crash is detected and you don’t have a Hum Speaker, Hum will attempt to bridge a call between the Primary Driver Contact and emergency services, who will ask if you’re OK and if you need emergency help. Agents can stay on the line with you until help arrives or until you feel safe. Help can be dispatched even if there is no response from the driver. IMPORTANT: In order to be eligible for Crash Response, you must provide a Primary Driver Contact.

Please note: If the Hum OBD Reader has become dislodged from the On-Board Diagnostic (OBD-II) port during the incident, causing a loss of power, the Emergency Response Center cannot be notified.

How does Hum detect that I’ve been in an accident?
When factors such as sudden changes in speed or direction are detected by your Hum OBD (On-Board Diagnostics) Reader, the incident registers as a collision, and the Hum Emergency Response Center is notified. If you do not have a Hum Speaker, help will automatically be dispatched to your vehicle’s location. If you have a Hum Speaker, you will automatically be connected with the Hum Emergency Response Center via the speaker. A trained agent will help determine what kind of assistance, if any, you need. If an accident is confirmed or if there is no response from the driver, Hum will still send help to your location.
I got into a car accident and Hum didn’t detect it. Why?
If Hum did not detect a collision, it could be because the impact was too minor to be recognized by the Hum OBD (On-Board Diagnostics) Reader. It could also be due to the Hum OBD Reader becoming dislodged from the On-Board Diagnostic (OBD-II) system during the incident, causing a loss of power to the Hum OBD Reader.
I was in an accident with Hum installed in my car. How will I know that help is coming?

If the crash is detected and you have a Hum Speaker, you’ll be connected to a trained agent who will ask if you’re OK and if you need emergency help. Agents can stay on the line with you until help arrives or until you feel safe. In some instances, help can be dispatched even if there is no response from the driver.

If the crash is detected and you don’t have a Hum Speaker, Hum will bridge a call between the Primary Driver Contact and emergency services, who will ask if you’re OK and if you need emergency help. Agents can stay on the line with you until help arrives or until you feel safe. In some instances, help can be dispatched even if there is no response from the driver. IMPORTANT: In order to be eligible for Crash Response, you must provide a Primary Driver Contact.

In most cases, Hum is able to detect a crash based on the amount and direction of impact and sudden changes in vehicle speed. If you need emergency help and are able to safely make a call, contact 911 as a backup to confirm that help is on the way.

What happens if I have an accident but I don’t need any emergency assistance?

If you have a Hum Speaker, you’ll be connected to an emergency response agent who will ask you if you need emergency assistance. If you feel that no assistance is needed, let the agent know that you’re OK and do not need assistance. If you for any reason decide that you do need emergency assistance, you can place an emergency call from your Hum Speaker.

If you don’t have a Hum Speaker and if a collision is detected, Hum will attempt to bridge a call between the Primary Driver Contact and emergency services who will ask you if you need emergency assistance. If you feel that no assistance is needed, let the agent know that you’re OK and do not need assistance. If you for any reason decide that you do need emergency assistance, call 911.

If you don’t need emergency help but you still need roadside help, your Hum subscription also includes access to 24/‍7 Roadside Assistance from Signature Motor Club. Use the Hum App or contact Hum Customer Service to request roadside assistance.

What is Pinpoint Roadside Assistance?

Through our partner Signature Motor Club, your Hum subscription provides you with push-button access to roadside assistance for a wide range of car problems including flat tires, dead batteries and more. Just press the customer service button on your Hum Speaker. We’ll ping your vehicle to determine its GPS location, and then we’ll contact a Signature Motor Club roadside assistance provider in your area. You can also submit a roadside assistance request using the Hum App, or by calling Hum Customer Service at (800) 711-5800.

For more information about roadside assistance, visit www.hum.com/roadside-assistance/.

Roadside assistance is subject to the Signature Motor Club terms of service, which are available at www.hum.com/signature-motor-club-terms-of-service/.

Will Hum Navigation account for traffic on my route?
Yes. For most trips, Hum navigation will show you up to three route options, with the miles, driving time and level of traffic for each route to help you select the best way to get to your destination.
How do I set up NumberShare?

It’s easy! Just follow these simple steps to set up NumberShare:

  1. Share your number
    Sign into your Verizon Wireless account and go to the “Manage Connected Devices” section to share your phone number with Hum×.
  2. Add your contacts
    Open the Hum App, and then select NumberShare from the menu. Here you can add up to 3 of your most important contacts. When finished, the NumberShare icon will illuminate on the Hum× Speaker indicating that setup is complete.

Note: It may take a few minutes for the contact(s) to be uploaded to the Hum× Speaker.

How do I make a call using NumberShare?
Once you have set up NumberShare and added contacts, tap the NumberShare icon on the Hum× Speaker. Your speaker will announce the names of the contact and, if there are multiple contacts programed, selections arrows will appear. Use the arrows to select your desired contact, then press the Call Button to place the call. The call will appear to come from your Verizon Wireless phone number, so your contacts will know it’s you.
How do I setup Google Assistant on my Hum× device?

For Hum× devices purchased before June 20, 2021:
Please make sure your Hum speaker is charged and you are in an open area that has network coverage. To set up Google Assistant, open the Hum app and click on the Google Assistant option from the side menu. Follow the setup process within the app to enable Google Assistant on your Hum device.

Note: If you don’t see the Google Assistant option within the app, please take a drive and check again.

For Hum× Devices that are purchased on or after June 20, 2021:
The built-in Google Assistant feature in the Hum× speaker will no longer be available for Hum× devices purchased on or after June 20th, 2021.

You will still be able to link your Hum account with the Google Assistant on devices like Google Home. To link the accounts, select the Google Assistant option from the side menu of your Hum app and follow the account linking steps.

I’m able to use Google Assistant on my Hum× Speaker, but not able to do the same on the new Hum× I just purchased, why?
Although Hum× devices purchased on or after June 20, 2021 will not have the built-in speaker functionality as devices purchased prior to that date, you will still be able to link your account and perform Hum actions using Google Assistant. To do so, just tap on the Google Assistant feature from the side menu of the Hum app and follow the step by step instructions.
Can the Hum× bluetooth speaker be used for Google Assistant and hands free calling at the same time?

Unfortunately, the Hum× speaker cannot be used for both hands-free calling with your phone and Google Assistant at the same time. You can enable the hands-free bluetooth feature by opening up the Hum app, clicking on the side menu, and selecting the option to “Enable Hands-free”, only If you don’t have Google Assistant setup yet on your speaker.

If you have set up Google Assistant already but want to pair your phone to the speaker, you will need to go to the Google Assistant menu in your Hum app and suspend Google Assistant first, before trying to pair your phone to the speaker.

What services and features are available with the Google Assistant on the Hum× speaker?

The Hum× speaker with the Google Assistant lets you access information about your car, including the vehicle’s health, miles per gallon, driving history and more. You can also ask questions such as traffic, weather, nearby restaurants, games, and more. Currently, services such as music, podcasts, news and voice calling are not supported with Google Assistant on the Hum device.

Note: At all times, Crash Response, Pinpoint Roadside Assistance and the Mechanics Hotline will function and automatically override the Google Assistant.

How do I ask the Google Assistant a question about my Hum equipped vehicle?

First, you need to make sure your Hum account is linked to your Google Account.
To do this, open your Hum app and go to the Google Assistant menu screen, click on the option to set up Hum actions, and follow the instructions to finish linking your account with Google.

Once complete, on any Google Assistant enabled device (such as a Google Home or Android phone), you can ask the following:

“Hey Google, ask Hum where is my vehicle”

“Hey Google, ask Hum how much gas is left in my car”

“Hey Google, ask Hum what’s wrong with my car?”

“Hey Google, ask Hum what is my driving summary?”

“Hey Google, ask Hum to set a speed alert for 80 miles per hour”

I setup the Google Assistant but it is not working with my Hum× device. What can I do?
First, ensure that your Hum× speaker is fully charged. Upon turning on your vehicle it might take up to a minute for Google Assistant to be responsive. Also make sure when you are using Google Assistant that you are in an open area with good network coverage.
I’m still having trouble signing on to my Google account. Where else can I look for help?
Why aren’t requests and activities showing up in my Google account?
The Google Assistant can do things like set reminders or add items to a shopping list. If you’ve tried to do this through the Hum App but the activities aren’t showing up in your Google Account, it’s probably an account linkage issue. Only the user that originally set up the Google Assistant through the Hum app can have it associated with their Google Account. At this time, it does not support associating multiple accounts.
Does the Google Assistant listen all the time and store information?
No. User privacy comes first. Only what is asked/answered after pushing the call button on the Hum× speaker is stored. If preferred, this setting can be changed in the Activity and Privacy Control settings in the Google Assistant app. You are always in control of what data Google collects and stores.
How do I recover my Google Account?
You can recover your Google Account by accessing the Google Help center at https://support.google.com/. Search for ‘Recover your Google account’ and answer questions to verify your account. If you forgot your email address, you’ll need to know either the phone number or the recovery email address plus the full name on your account. 
Why use the Google Assistant to control my smart home devices?
The Google Assistant works with more than 10,000 smart devices from more than 1,000 brands, so you can easily control things around your house—even on the road—using just your voice.
How do I add a smart home device?
Start by setting up your smart device by following the steps provided by the device. Then download and open the Google Assistant app and sign in with your Google Account.Tap ‘Add’ then ‘Set up device’. Select ‘Works with Google’. Select the device maker and sign in. Follow the onscreen instructions to add a nickname and room for the device. Reference troubleshooting resources on slide 28.