App & Dashboard

Where can I download the Hum App?

For Android users, download the Hum App from Google Play.

For iOS users, download the Hum App from the App Store.

Can I still access my Hum account if I don’t have the Hum App?

Yes! Just visit the Hum Customer Portal from your computer, tablet or mobile browser at

Is the Hum App available for both iOS and Android? What about other mobile devices, such as Windows phones and Blackberrys?

The Hum App is available for iOS and Android only. For iPhone, you’ll need iOS 8.0 or later to run the Hum App. For Android, Android 4.1 or higher is required.

How do I report a problem with the Hum App?

If you have issues with the Hum App, contact Hum Customer Service at (800) 711-5800.

How do I report a problem with my Hum+ or Hum× service?

If you have issues with your Hum+ or Hum× service, please contact Hum Customer Service at (800) 711-5800.

How is my Safety Score calculated?

Your Safety Score is determined by analyzing your data in a number of areas including: braking, hard accelerating, speeding (based on posted speed limits), cornering and distracted driving. Additional factors such as miles driven also influence your score. Note that Safety Score is derived from data gathered by your smartphone’s sensors, not the Hum OBD Reader. Your smartphone with the Hum App must be in the vehicle for Safety Score to work.

Is there a way to see a consolidated view of my driving data over time?

Absolutely! Safety Score shows weekly data for up to 30 trips. In addition, for Hum+ and Hum× customers, Driving History shows aggregate driving data by week, month, year or custom date range. It also shows you the start and end point of each trip, and allows you to export your Driving History as a downloadable CSV file.

How much cellular data does Hum use?

The Hum System uses a very small amount of data. However, when utilizing the Wi-Fi Hotspot, cellular data usage depends entirely on your use of the devices connected to the hotspot. To get an estimate of how much data certain devices and activities consume, check out the Verizon Data Calculator.

How much does data cost?

The cost of data varies depending on the Verizon Wireless plan you choose. Contact Verizon Wireless for help selecting the data plan that’s right for you or visit

Can I see how much data I have remaining?

Sure thing! You can check your Verizon account’s data balance by signing in to My Verizon at or by checking your My Verizon app.

Does Hum still work if someone else drives my car?

Of course, Hum works regardless of who’s behind the wheel. This means that your Hum-equipped vehicle will be covered with features such as Emergency Assistance and Pinpoint Roadside Assistance, no matter who’s driving.

Does my phone have to be in the car for Hum to work?

Most Hum features will work even if your phone isn’t in the car, because Hum keeps running in the background through the Hum OBD (On-Board Diagnostics) Reader. So, you’re still covered with features like Crash Response. However, we recommend keeping your phone with you because the Hum App provides access to most Hum features, including Pinpoint Roadside Assistance, Vehicle Diagnostics, and more.

Some models of Hum include a Bluetooth® Speaker that allows you to talk hands-free and keep two hands on the wheel. If you want to use hands-free calling and have a Hum Speaker, your phone must be close enough to connect your phone to the Hum Speaker using Bluetooth®.

However, Safety Score and Navigation are features that use your smartphone and Hum App, and therefore will not work unless your phone is in your car with you.

Can I access my Hum App or account from multiple phones?

Yes! Simply download the Hum App from Google Play or the App Store to all your devices, and log into your account with your username and password.

How can I see details from my recent trips?

It’s easy! In the Hum App, tap on Safety Score to see your weekly trip details including trip date and time, miles driven, duration and route. You can also invite friends and family to share their Safety Score with you. You can view details about your recent trips, such as start and end point, by accessing Driving History in the Hum App or Hum Web Portal. (Remember, your phone must be in your car with you in order for Hum to capture Safety Score and route information.)