Hum Dashboard and App FAQs
App & Dashboard
Yes! Just visit the Hum Customer Portal from your computer, tablet or mobile browser at customer.hum.com.
The Hum App is available for iOS and Android only. For iPhone, you’ll need iOS 8.0 or later to run the Hum App. For Android, Android 4.1 or higher is required.
If you have issues with the Hum App, contact Hum Customer Service at (800) 711-5800.
If you have issues with your Hum+ or Hum× service, please contact Hum Customer Service at (800) 711-5800.
Your Safety Score is determined by analyzing your data in a number of areas including: braking, hard accelerating, speeding (based on posted speed limits), cornering and distracted driving. Additional factors such as miles driven also influence your score. Note that Safety Score is derived from data gathered by your smartphone’s sensors, not the Hum OBD Reader. Your smartphone with the Hum App must be in the vehicle for Safety Score to work.
Absolutely! Safety Score shows weekly data for up to 30 trips. In addition, for Hum+ and Hum× customers, Driving History shows aggregate driving data by week, month, year or custom date range. It also shows you the start and end point of each trip, and allows you to export your Driving History as a downloadable CSV file.
The Hum System uses a very small amount of data. However, when utilizing the Wi-Fi Hotspot, cellular data usage depends entirely on your use of the devices connected to the hotspot. To get an estimate of how much data certain devices and activities consume, check out the Verizon Data Calculator.
The cost of data varies depending on the Verizon Wireless plan you choose. Contact Verizon Wireless for help selecting the data plan that’s right for you or visit www.verizonwireless.com.
Sure thing! You can check your Verizon account’s data balance by signing in to My Verizon at www.verizonwireless.com/my-verizon/ or by checking your My Verizon app.
Of course, Hum works regardless of who’s behind the wheel. This means that your Hum-equipped vehicle will be covered with features such as Emergency Assistance and Pinpoint Roadside Assistance, no matter who’s driving.
Most Hum features will work even if your phone isn’t in the car, because Hum keeps running in the background through the Hum OBD (On-Board Diagnostics) Reader. So, you’re still covered with features like Crash Response. However, we recommend keeping your phone with you because the Hum App provides access to most Hum features, including Pinpoint Roadside Assistance, Vehicle Diagnostics, and more.
Some models of Hum include a Bluetooth® Speaker that allows you to talk hands-free and keep two hands on the wheel. If you want to use hands-free calling and have a Hum Speaker, your phone must be close enough to connect your phone to the Hum Speaker using Bluetooth®.
However, Safety Score and Navigation are features that use your smartphone and Hum App, and therefore will not work unless your phone is in your car with you.
Yes! Simply download the Hum App from Google Play or the App Store to all your devices, and log into your account with your username and password.
It’s easy! In the Hum App, tap on Safety Score to see your weekly trip details including trip date and time, miles driven, duration and route. You can also invite friends and family to share their Safety Score with you. You can view details about your recent trips, such as start and end point, by accessing Driving History in the Hum App or Hum Web Portal. (Remember, your phone must be in your car with you in order for Hum to capture Safety Score and route information.)