Hum Dashboard and App FAQs
App & Dashboard
Nope. Anyone in the vehicle can connect their device to the Wi-Fi Hotspot if they have your network name/SSID and the password. You can connect up to 10 devices at one time.
Any Wi-Fi enabled device can be connected to your Hum Wi-Fi Hotspot. However, you can connect up to 10 devices to the Wi-Fi Hotspot at any one time.
The Hum System uses a very small amount of data. However, when utilizing the Wi-Fi Hotspot, cellular data usage depends entirely on your use of the devices connected to the hotspot. To get an estimate of how much data certain devices and activities consume, check out the Verizon Data Calculator.
The cost of data varies depending on the Verizon Wireless plan you choose. Contact Verizon Wireless for help selecting the data plan that’s right for you or visit www.verizonwireless.com.
- Enable Wi-Fi Hotspot in the Hum App or Hum Customer Portal.
- Turn on your car.
- Enable Wi-Fi connectivity on the device you want to connect.
- Select your Hum System’s network name/SSID from the list of available connections in your phone, tablet or computer’s Wi-Fi settings.
- Enter the network password and connect.
Please note: You can find the default Wi-Fi network name/SSID and password on the underside of your Hum Bluetooth® speaker. You can edit the Wi-Fi password from the Hum App or Hum Customer Portal. Your vehicle must be within wireless network coverage for any changes to Wi-Fi settings to take effect
- You can add Hum× to your existing Verizon Wireless shareable data plan. When you add Hum× to your Verizon Wireless shareable data plan, your Wi-Fi Hotspot data is drawn from your overall Verizon Wireless monthly data allowance.
- You also have the option to purchase Hum× on its own – without an existing Verizon Wireless data plan.
Of course, Hum works regardless of who’s behind the wheel. This means that your Hum-equipped vehicle will be covered with features such as Emergency Assistance and Pinpoint Roadside Assistance, no matter who’s driving.
Please note that Safety Score and Navigation are associated with the device that has the Hum App, not the vehicle with the Hum equipment.
Most Hum features will work even if your phone isn’t in the car, because Hum keeps running in the background through the Hum OBD (On-Board Diagnostics) Reader. So, you’re still covered with features like Crash Response. However, we recommend keeping your phone with you because the Hum App provides access to most Hum features, including Pinpoint Roadside Assistance, Vehicle Diagnostics, and more.
Some models of Hum include a Bluetooth® Speaker that allows you to talk hands-free and keep two hands on the wheel. If you want to use hands-free calling and have a Hum Speaker, your phone must be close enough to connect your phone to the Hum Speaker using Bluetooth®.
However, Safety Score and Navigation are features that use your smartphone and Hum App, and therefore will not work unless your phone is in your car with you.
It’s easy! In the Hum App, tap on Safety Score to see your weekly trip details including trip date and time, miles driven, duration and route. You can also invite friends and family to share their Safety Score with you. You can view details about your recent trips, such as start and end point, by accessing Driving History in the Hum App or Hum Web Portal. (Remember, your phone must be in your car with you in order for Hum to capture Safety Score and route information.)
In the Hum App, tap on Safety Score to see your weekly trip details including trip date and time, miles driven, duration and route. You can also invite your friends and family to share your Safety Score with them via the Hum App.