App & Dashboard

Where can I download the Hum App?

For Android users, download the Hum App from Google Play.

For iOS users, download the Hum App from the App Store.

Can I still access my Hum account if I don’t have the Hum App?
Yes! Just visit the Hum Customer Portal from your computer, tablet or mobile browser at customer.hum.com.
Is the Hum App available for both iOS and Android? What about other mobile devices, such as Windows phones and Blackberrys?
The Hum App is available for iOS and Android only. For iPhone, you’ll need iOS 8.0 or later to run the Hum App. For Android, Android 4.1 or higher is required.
How do I report a problem with the Hum App?
If you have issues with the Hum App, contact Hum Customer Service at (800) 711-5800.
How do I report a problem with my Hum+ or Humx service?
If you have issues with your Hum+ or Humx service, please contact Hum Customer Service at (800) 711-5800.
How is my Safety Score calculated?
Your Safety Score is determined by analyzing your data in a number of areas including: braking, hard accelerating, speeding (based on posted speed limits), cornering and distracted driving. Additional factors such as miles driven also influence your score. Note that Safety Score is derived from data gathered by your smartphone’s sensors, not the Hum OBD Reader. Your smartphone with the Hum App must be in the vehicle for Safety Score to work.
Is there a way to see a consolidated view of my driving data over time?
Absolutely! Safety Score shows weekly data for up to 30 trips. In addition, for Hum+ and Humx customers, Driving History shows aggregate driving data by week, month, year or custom date range. It also shows you the start and end point of each trip, and allows you to export your Driving History as a downloadable CSV file.
Do I need to be a Verizon Wireless customer to connect to the Hum Wi-Fi Hotspot?
Humx
Nope. Anyone in the vehicle can connect their device to the Wi-Fi Hotspot if they have your network name/SSID and the password. You can connect up to 10 devices at one time.
How many devices can I connect to the Hum Wi-Fi Hotspot?
Humx
Any Wi-Fi enabled device can be connected to your Hum Wi-Fi Hotspot. However, you can connect up to 10 devices to the Wi-Fi Hotspot at any one time.
How much cellular data does Hum use?
Humx
The Hum System uses a very small amount of data. However, when utilizing the Wi-Fi Hotspot, cellular data usage depends entirely on your use of the devices connected to the hotspot. To get an estimate of how much data certain devices and activities consume, check out the Verizon Data Calculator.
How much does data cost?
Humx
The cost of data varies depending on the Verizon Wireless plan you choose. Contact Verizon Wireless for help selecting the data plan that’s right for you or visit verizonwireless.com.
Can I see how much data I have remaining?
Sure thing! You can check your Verizon account’s data balance by signing in to My Verizon at verizonwireless.com/my-verizon/ or by checking your My Verizon app.
Can I use Wi-Fi when my car is off?
The Hum Wi-Fi Hotspot is intended to work only when your car is running. However, the Wi-Fi Hotspot may continue to work for connected devices for approximately five minutes after you’ve turned your car off.
How do I connect to my Hum Wi-Fi Hotspot?
  1. Enable Wi-Fi Hotspot in the Hum App or Hum Customer Portal.
  2. Turn on your car.
  3. Enable Wi-Fi connectivity on the device you want to connect.
  4. Select your Hum System’s network name/SSID from the list of available connections in your phone, tablet or computer’s Wi-Fi settings.
  5. Enter the network password and connect.

Please note: You can find the default Wi-Fi network name/SSID and password on the underside of your Hum Bluetooth® speaker. You can edit the Wi-Fi password from the Hum App or Hum Customer Portal. Your vehicle must be within wireless network coverage for any changes to Wi-Fi settings to take effect

How do I buy data for my Hum Wi-Fi Hotspot?
You’ve have two options:

  1. You can add Humx to your existing Verizon Wireless shareable data plan. When you add Humx to your Verizon Wireless shareable data plan, your Wi-Fi Hotspot data is drawn from your overall Verizon Wireless monthly data allowance.
  2. You also have the option to purchase Humx on its own – without an existing Verizon Wireless data plan.
How do I turn off my Hum Wi-Fi Hotspot?
Easy! In the Hum App menu, tap the Wi-Fi icon to go to hotspot settings and enable or disable the Wi-Fi Hotspot feature. In the Hum Customer Portal menu, go to settings and select Wi-Fi Hotspot. There, you can enable or disable the Wi-Fi Hotspot.
How do I change my Wi-Fi network name, password and other settings?
Easy! In the Hum app menu, tap the Wi-Fi icon to go to hotspot settings. You can also access it from the Hum web portal menu: go to Settings and select Wi-Fi Hotspot.
Does Hum still work if someone else drives my car?

Of course, Hum works regardless of who’s behind the wheel. This means that your Hum-equipped vehicle will be covered with features such as Emergency Assistance and Pinpoint Roadside Assistance, no matter who’s driving.

Please note that Safety Score and Navigation are associated with the device that has the Hum App, not the vehicle with the Hum equipment.

Does my phone have to be in the car for Hum to work?

Most Hum features will work even if your phone isn’t in the car, because Hum keeps running in the background through the Hum OBD (On-Board Diagnostics) Reader. So, you’re still covered with features like Crash Response. However, we recommend keeping your phone with you because the Hum App provides access to most Hum features, including Pinpoint Roadside Assistance, Vehicle Diagnostics, and more.

Some models of Hum include a Bluetooth® Speaker that allows you to talk hands-free and keep two hands on the wheel. If you want to use hands-free calling and have a Hum Speaker, your phone must be close enough to connect your phone to the Hum Speaker using Bluetooth®.

However, Safety Score and Navigation are features that use your smartphone and Hum App, and therefore will not work unless your phone is in your car with you.

Can I access my Hum App or account from multiple phones?
Yes! Simply download the Hum App from Google Play or the App Store to all your devices, and log into your account with your username and password.
How can I see details from my recent trips?

Hum+/Humx
It’s easy! In the Hum App, tap on Safety Score to see your weekly trip details including trip date and time, miles driven, duration and route. You can also invite friends and family to share their Safety Score with you. You can view details about your recent trips, such as start and end point, by accessing Driving History in the Hum App or Hum Web Portal. (Remember, your phone must be in your car with you in order for Hum to capture Safety Score and route information.)

Hum App
In the Hum App, tap on Safety Score to see your weekly trip details including trip date and time, miles driven, duration and route. You can also invite your friends and family to share your Safety Score with them via the Hum App.