Hum Device & Equipment FAQs

No, Hum cannot unlock or start your car.

Using an extension cable or adapter with Hum will void your equipment warranty. Doing so may interfere with Crash Response functionality, as well as communications between the Hum OBD Reader and your vehicle.

Hum⁺/Hum^×
Absolutely! You can keep track of your Hum account using the Hum Customer Portal at customer.hum.com. You can also use the Hum App on your Apple or Android tablet.

Hum App
In order to use the free Hum App, you must have an iPhone running iOS 8.0 or later or an Android smartphone running Android 4.1 or higher.

No. You need to turn your car off before unplugging or plugging in the Hum OBD Reader.

When your car is off, the Hum OBD (On-Board Diagnostics) Reader goes into a low power mode.

Yes, Hum will still work, as long as your Hum OBD (On-Board Diagnostics) Reader is plugged into your car and powered on.

But, if you have a Hum Speaker, it is important to keep it charged to access emergency assistance if Hum detects a crash, use hands-free Bluetooth^® calling, and to have Hum Customer Service just a push of a button away.

While the Hum Speaker cannot be turned off manually, the battery can die, causing the Hum Speaker to turn off. The Hum Speaker’s on-off switch only controls the hands-free Bluetooth^® function, not the Hum Speaker’s power. Calls to and from Hum Customer Service and emergency assistance will go through, as long as the Hum OBD Reader is powered and within cellular coverage (even if the hands-free switch is off).

If you think your Hum OBD Reader has come unplugged, you can check the Hum App or portal to see if your driving history data has been recorded. If you forget, Hum will automatically notify you if your Hum OBD Reader has been unplugged for 10 days. You’ll then receive an email when you’ve successfully plugged it back in.

Unfortunately, NumberShare does not work with the Hum⁺ System.

If you’re subscribed to Hum⁺ or Hum^×, you need the Hum OBD (On-Board Diagnostics) Reader in order to enable to most features included with your Hum⁺ or Hum^× Service.

Some models of Hum include a Bluetooth^® Speaker that allows you to talk hands-free and keep two hands on the wheel. If you have a Hum Speaker, it is important to keep it charged to access emergency assistance if Hum detects a crash, use hands-free Bluetooth^®calling, and to have Hum Customer Service just a push of a button away.

If you’re only using the Hum App and are not subscribed to Hum⁺ or Hum^× Service, then you can use the Hum App without any other Hum Hardware. Free Hum App users have access to Safety Score, Navigation, Discounts and more.