Privacy & Security

Who can see my Vehicle Location?
The Primary Account Holder and Hum Customer Service Agents can view the locations of any Hum equipped vehicle. Family Members can also have visibility of any vehicle shared by the Primary Account Owner.
Can I download or export my data?
Sorry, downloading or exporting data is not supported at this time.
When does Hum use my GPS location?

Hum+/Hum×
Hum+ & Hum× uses GPS for features including Safety Score, Vehicle Location, Driving History, Boundary Alerts, Pinpoint Roadside Assistance and Crash Response. These features identify the GPS location of the vehicle where the Hum OBD Reader is installed.

Hum App
The Hum App uses your GPS location for Safety Score and the navigation features.

To change how Hum uses your GPS location, you can remove the Hum Hardware from your vehicle or edit your smartphone’s privacy settings.

How does Hum keep my data secure?
Keeping your information secure is our top priority. Hum’s privacy policy is available at www.verizon.com/about/privacy/full-privacy-policy/.
Is my Hum data stored online somewhere?

Hum+/Hum×
Yes, Hum is a Verizon cloud-based service. You can access your data, settings and features when you sign into your Hum account through the Hum App or Hum Customer Portal. Verizon Telematics may securely store Hum data according to the Hum terms of service and privacy policy which are available at www.hum.com/terms-of-service/ and www.verizon.com/about/privacy/hum-privacy-policy/.

Hum App
Your trip location data is only stored on the phone(s) with the Hum App installed. Data used to provide your Safety Score may be securely stored with other Hum data, but only you can see your Safety Score. By invitation only, your Safety Score can be shared with family and friends. For Hum app customers, Verizon Telematics may securely store Hum data according to the Hum terms of service and privacy policy which are available at www.hum.com/terms-of-service/ and www.verizon.com/about/privacy/hum-privacy-policy/.

What are Hum’s terms of service?
You review and agree to Hum’s terms of service when you create an account or by continuing use of the service. You can review Hum’s terms of service at www.hum.com/terms-of-service/. If you do not wish to agree to these terms, you can delete the app.