Account Settings

How do I add Family Members to my account?

Only Primary Hum+ or HumX Account Holders can invite Family Members who currently do not have an existing hum account. Once Family Members accept the invitation, they will have access privileges and visibility into shared vehicle information including location, maintenance, trip history and roadside assistance benefits.

To invite Family Members, the Primary Account Holder can follow these steps:

  1. Select Manage Family Members from the pull-down menu.
  2. Click on Invite Family Members and enter the name, email address and phone number of the person you wish to invite.
  3. Select the vehicle(s) you want to share with your Family Member and click Send Invitation.

Note: At least one vehicle has to be selected in order for the invitation to be sent. If you only have one vehicle, it will be selected automatically by default.

Can I move my Hum device from one vehicle to another?

Yes you can, as long as your vehicle is compatible with Hum. You can check vehicle compatibility at www.hum.com/compatibility/

There are 2 different ways to move a Hum device from one vehicle to another:

  1. Automatic Detection:

    Plug your Hum OBD Reader into the port of your new vehicle, then go for a drive. Your data will sync automatically. IMPORTANT: It may take up to 24 hours for the Hum app to update.

  2. Manual Update:

    From the Hum app, access the side menu and go to My Account, select your vehicle, click on Change Vehicle - Change Vehicle Manually. You will be prompted to enter the VIN number and color of the new vehicle. You can then plug your Hum OBD Reader into the port of your new vehicle before taking a drive.

NOTE: Hum is not intended to be moved back and forth between vehicles. Also note that your prior vehicle’s driving history and notifications will no longer be available after switching.

How many people can I have on my account?
The Hum account contains one Primary Account Holder, in which they can invite up to 6 Family Members.
What is the role of the Primay Account Holder ?
The Primary Account Holder is the person whose name is shown on the Hum Account. The Primary Account Holder has access to all features and settings, and can share access to vehicle insights with others by inviting them to become Family Members.
What app features are available to Primary Account Holder and Family Members?
The Primary Account Holder has access to all features and account settings. Invited Family Members will have access privileges and visibility into the shared vehicle(s) information including location, maintenance, trip history, and roadside assistance benefits. Also, Family Members can set their own notification preferences.
Why do I need to go for a drive after I plug in the OBD Reader into my new vehicle?
It’s important for you to go for at least a 10-minute drive after you’ve successfully switched your OBD Reader to your new car. During your drive, your OBD Reader will automatically update your Hum App with your new vehicle’s data and driving history. Please note that your prior vehicle’s driving history and notifications will no longer be available after switching.
Can I switch my device to another Hum account?
At this time, a Hum System cannot be switched from one account to another account.
How do I change my emergency contact for Crash Response?
You can change the information for your emergency contact by signing into the Hum App and tapping My Account > Profile in the menu. You can also change it from your desktop by signing into the Hum Customer Portal at customer.hum.com and selecting Settings > Profile from the pull-down menu.
How do I change my password?
Hum+/Hum×
You can change your password by signing into the Hum App and tapping My Account > Profile in the menu. You can also change your password by signing into the Hum Customer Portal at customer.hum.com and selecting Settings > Profile from the pull-down menu.
What if I forgot the password to my Hum account?
Hum+/Hum×
Open the Hum App or visit the Hum Customer Portal and select Forgot Password? on the sign-in screen to receive an email with instructions about how to change or recover your password. If you still have issues, call Hum Customer Service at (800) 711-5800.
How do I cancel my Hum subscription?
Call Hum Customer Service at (800) 711-5800 to terminate your subscription. Please note that an early termination fee may apply.
How do I change the email address for my account?
If you’re using the mobile app, sign in and select My Account > Profile > Email Address. There you can edit the email address associated with your account. Hum+ and Hum× users can also change the email address associated with their account by signing in to the Hum Customer Portal at customer.hum.com and select Settings > Profile from the pull-down menu.
Can I have more than one Hum device on my account?
Yes, if you purchase your Hum devices from hum.com, you can have up to 10 devices on one account. If you purchase from Verizon Wireless, please contact Verizon Wireless for details about device limits.
How many vehicles can I have on a single Hum account?
You can have up to 10 Hum-equipped vehicles on a single Hum account. Each vehicle must have its own Hum System. If you purchased your Hum System at a Verizon Wireless retail location, you must contact Verizon Wireless for details about device limits.
How do I manage my bills and payments?

If you purchased Hum via hum.com, you can sign in to the Hum Customer Portal at customer.hum.com and select Settings > Plans & Billing from the pull-down menu.

If you purchased Hum at a Verizon Wireless store or online through Verizon Wireless, your monthly Hum subscription will appear on your wireless bill. You can manage your billing and payment information here:

Personal accounts:

Business accounts:

How many emergency contacts can I add?
You can add one emergency contact to your Hum account.
Does Hum work in Mexico, Canada, Europe or other locations outside the United States?

Hum×
Hum× is only available for purchase in the United States, and it will work in all 50 states.

Hum+
Hum+ is only available for purchase in the United States, and it will work in all 50 states except Alaska.

Does Hum charge subscription fees?
Yes. When you buy Hum, you also agree to pay a monthly subscription fee.
Can I upgrade my Hum+ service to Hum×?
Yes, you can upgrade your service to Hum× if you want to turn your car into a mobile Wi-Fi Hotspot. Here’s how:

  • If you purchased your Hum+ System from a Verizon Wireless retail location or www.verizonwireless.com, you can upgrade your system to Hum× online at www.vzw.com or by visiting a VZW retail store.
  • If you purchased your Hum+ System from hum.com or any other participating retailer, you will need to cancel your Hum+ service, create a new Hum account, and purchase Hum× through Verizon Wireless.
Can I upgrade from the free Hum App to Hum+?
Yes! Simply purchase the Hum+ equipment from a Verizon Wireless retail store or a participating retailer.
How much do Hum+ and Hum× cost?
Hum is a subscription based service. Hum+ and Hum× both require purchase of hardware and activation of the service for a low monthly fee. Once you purchase the hardware, download the Hum App, and activate account, you will have access to connected car features including Vehicle Diagnostics, Crash Response and more.

What is the difference between Emergency Contact and Primary Driver Contact?
Your Emergency Contact is the person we will try to get in touch with in case of an emergency. The Primary Driver Contact is the name and information of the person that is most likely to be the main car driver at all times.
Why do I need to provide Emergency and Primary Driver Contacts?

In order to be eligible for Crash Response, you must provide a Primary Driver Contact. In the event of a car crash, this is the phone number that emergency services will use to verify if assistance is needed. We recommend using the phone number of the person who is most likely to be driving the Hum-equipped vehicle.

Your Emergency Contact is the person who you may want us to notify in the event of an emergency. If you have an emergency and are speaking with Hum emergency services, they can call your Emergency Contact on your behalf to inform them that you have been in an accident. We will not reach out to your Emergency Contact unless we have your permission.