Signature Motor Club, Inc. Terms of Service/Terms and Conditions for Roadside Assistance:

Last Updated: 9 / 2016

Important Consumer Information

  1. Emergency Roadside Assistance:

    Emergency roadside assistance is provided by Signature Motor Club, Inc. for customers of Hum by Verizon. In California, services are provided by Signature Motor Club of California, Inc.

    The following Emergency Roadside Assistance services are available:

    Vehicle Towing Up to 10 Miles in any direction: Any additional expenses incurred beyond the 10-mile limit are the responsibility of the customer, payable directly to the service facility, and are not reimbursable.

    Vehicle Winching: If a vehicle is stuck in a ditch, mud or snow and is accessible from a normally traveled roadway, dispatch coverage for winching is provided up to a $100 service limit. Any expenses incurred beyond the $100 service limit are the responsibility of the customer, payable directly to the service facility, and are not reimbursable.

    Fuel Delivery: A service vehicle will deliver up to 3 gallons of fuel to the customer’s location, where allowed.

    Jumpstart or Minor Roadside Adjustments to Start Vehicle: Service is provided to jumpstart a dead battery or make other minor roadside adjustments to start the vehicle. Expenses for more extensive repairs, parts and labor are the customer’s responsibility, payable directly to the service facility, and are not reimbursable.

    Flat Tire: Service is provided to change a flat tire with your inflated spare. If no spare is available, the vehicle may be towed.

    Lockout: Service is provided to gain access if the ignition key is lost or accidentally locked inside the vehicle.

    Reimbursement Up to $80: If the Motor Club is unable to locate a service facility or provide services in the area, the customer may locate a service provider and be reimbursed up to $80. To receive reimbursement, the customer must contact Hum Roadside Assistance first and the customer must submit a receipt along with his/her name and address to: Hum Roadside Assistance Program P.O. Box 5039 Carol Stream, IL 60197-5039. Claims must be postmarked within 90 days after the date of the disablement. (No time limit applies for Utah and Wisconsin residents.)

  2. Eligibility:

    Hum customers who have a disabled passenger vehicle* and are a subscriber to Hum Roadside Assistance program are eligible for this offer. Coverage is effective two (2) calendar days after enrollment date. Service Provider en route status not applicable to all service centers.

    *A passenger vehicle that weighs under 10,000 gross vehicle weight that may be serviced using standard automobile servicing equipment, including but not limited to wheel lift devices, flatbeds and dolly wheels.

  3. Limitations

    There is a limit of four (4) service calls and/or reimbursement per enrolled vehicle per membership year.


    The purpose of the Roadside Assistance benefit is to provide service in common emergency situations.

    Coverage does NOT include:

    Service to vehicles with a gross vehicle weight rating (GVWR) greater than 10,000 lbs.

    Towing or service while at an auto repair shop or service station to another location.

    Towing or service on roads not regularly maintained (including private property).

    Service when a vehicle is snowbound.

    We do not hoist, winch or shovel vehicle from unplowed areas, snow banks, snowbound driveways or curbside parking.

    Service will not be rendered in areas not regularly traveled, such as vacant lots, beaches, open fields or other places that would be hazardous for service vehicles to reach.

    Installation or removal of snow tires and chains.

    Dismounting, repairing or rotating tires.

    Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing.

    Service for taxicabs, tractors, boats, trailer, recreational vehicles and trucks, dune buggies, vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked cars or impounded vehicles.

    Service to vehicles with expired safety inspection sticker, license plate sticker, and/or emission sticker where required by law.

    Service to vehicle that is not in a safe condition to be towed.

    Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered.

    Charging a weak or dead battery.

    Delivery or repair of tires.

    Towing of vehicle off a boat dock or marina.

    Service of any kind on vehicles used for commercial purposes or using dealer tags.

    Towing at the direction of a law enforcement officer related to traffic obstruction, impoundment, abandonment, illegal parking or other violations of the law.

    The cost of making a replacement key and lock repairs are not covered.

  5. Disclaimer of Liability:

    The Motor Club will not accept responsibility for repairs or the availability, delivery or installation of parts. All parts used and services provided by the service facility must be authorized and paid for by the customer.

    Since all Authorized service providers are independent contractors and not agents or employees of the Motor Club, the Motor Club assumes no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. Any claims for personal injury or damage to property must be filed against the servicing facility.

    Benefits and dues are subject to change upon membership renewal. Services are available in the United States.

    Program dues are $1.50 per month per device. You will not be required to pay any sum in addition to the amount specified in the contract for the covered services.

    You may cancel your Hum Roadside Assistance at any time and receive a prorated refund of any unused membership dues without deduction. The Motor Club may elect to not renew your membership for any reason by providing written notice 60 days prior to your renewal date. The Motor Club may terminate your membership for fraudulent use of the services with a minimum of 30 days written notice.

    This is a Motor Club contract. This is not an automobile liability insurance contract or physical damage insurance and does not comply with any financial responsibility law.

Service Offices:

Allstate Motor Club, Inc.
3100 Thornton Avenue
Burbank, CA 91504

New Mexico
Roadside Assistance
170 N Roadrunner Parkway Suite 200
Las Cruces, NM 88011
Phone: (575) 532-9930

555 South Executive Drive Suite 140
Brookfield, WI 53005

Roadside Assistance
7067 Columbia Gateway Drive
Columbia, MD 21046

Roadside Assistance
3600 NW 138th
Oklahoma City, OK 73134

3001 E Pershing Boulevard Suite 105
Cheyenne, WY 82001

Roadside Assistance
578 Highland Colony Parkway Suite 100
Ridgeland, MS 39157

Roadside Assistance
8675 Freeport Parkway Suite E5B
Irving, TX 75063

Roadside Assistance
2360 Corporate Circle Suite 300
Henderson, NV 89074

Wisconsin Home Office
All other states:
Roadside Assistance
2775 Sanders Road, Suite E2
Northbrook, IL 60062-6127

This is not an insurance contract.

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