• FAQ
  • Features & Services

Features & Services

Can I get access to my teen’s Driving History data?

Yes, you can view their Driving History from the Hum App or Hum Web Portal to get information on trip destinations, time and distance, idle time, fuel used, MPG, average speed and max speed. Driving History can be emailed as a downloadable CSV file. Other parent-friendly features include Vehicle Location, Boundary Alerts and Speed Alerts. You can also invite your teen driver to share his/her Safety Score with you via the Hum App.

How do I use the Stolen Vehicle Assistance feature?

If your car has been stolen, you must first file a police report. Then, you can contact Hum Customer Service at (800) 711-5800 and provide the case number from the report. We'll attempt to determine your vehicle's GPS location using the Vehicle Location feature to assist law enforcement in their recovery efforts. We can't help you unless a police report number is provided. For more information, please refer to Hum's terms of use at hum.com/terms-of-use.

How do I reach the Mechanics Hotline?

There are two ways to reach the Mechanics Hotline:

  1. You can call Hum Customer Service at (800) 711-5800.
  2. You can press the blue customer service button on the Hum Speaker and ask to be connected to the Mechanics Hotline.

How do I use Vehicle Diagnostics?

If Hum sends a Vehicle Diagnostics alert, it is typically accompanied by a description of the applicable Diagnostic Trouble Code (DTC) to help you understand what the problem may be. If you choose to take your car to a mechanic, you can tell them about the alert and provide more information than just “the check engine light is on.” Hum is constantly adding new DTCs to its extensive database to make sure its analytics are as comprehensive as possible.

Additionally, as a Hum subscriber, you can call the Mechanics Hotline for advice from an ASE-certified mechanic. Press the blue customer service button on the Hum Speaker or call (800) 711-5800 and ask to be connected to the Mechanics Hotline.

How does Hum tell me when there is something wrong with my car?

The Hum OBD (On-Board Diagnostics) Reader receives diagnostic information from your car's OBD system, and sends you alerts called Diagnostic Trouble Codes (DTC) as well as other information about common vehicle issues. You can view diagnostic information about your vehicle, along with descriptions of most DTCs, in the Auto Health section of your Hum App or Hum Web Portal. Hum is constantly updating its DTC database to ensure the data is as current as possible. Notifications of DTCs are sent to you via text message and/or email. You can change your preferences in the Notifications section on your Hum App or Hum Web Portal.

How does Crash Response work?

If the Hum OBD (On-Board Diagnostics) Reader detects an incident or collision, the Hum System notifies the Hum Emergency Response Center and help will be sent to your car’s location.

If you do not have a Hum Speaker, help will automatically be dispatched to your vehicle’s location.

If you have a Hum Speaker, you will automatically be connected with the Hum Emergency Response Center via the speaker. A trained agent will help determine what kind of assistance, if any, you need. If an accident is confirmed or if there is no response from the driver, Hum will still send help to your location.

If the Hum OBD Reader has become dislodged from the On-Board Diagnostic (OBD-II) port during the incident, causing a loss of power, the Emergency Response Center cannot be notified.

How does Hum detect that I've been in an accident?

When factors such as sudden changes in speed or direction are detected by your Hum OBD (On-Board Diagnostics) Reader, the incident registers as a collision, and the Hum Emergency Response Center is notified.

I got into a car accident and Hum didn’t detect it. Why?

If Hum did not detect a collision, it could be because the impact was too minor to be recognized by the Hum OBD (On-Board Diagnostics) Reader. It could also be due to the Hum OBD Reader becoming dislodged from the On-Board Diagnostic (OBD-II) system during the incident, causing a loss of power to the Hum OBD Reader.

What third-party retailer discounts does Hum offer?

Discounts range from travel-related deals on flights, car rentals, hotels and attractions, to local and national retail discounts for car maintenance, clothing, fitness programs, food and a lot more. To search for discounts, sign in to the Hum App or the Hum Customer Portal. And because discounts can vary and are updated often, be sure to check back regularly.

What is Pinpoint Roadside Assistance?

Through our partner Signature Motor Club, your Hum subscription provides you with push-button access to roadside assistance for a wide range of car problems including flat tires, dead batteries and more. Just press the customer service button on your Hum Speaker. We'll ping your vehicle to determine its GPS location, and then we'll contact a Signature Motor Club roadside assistance provider in your area. You can also submit a roadside assistance request using the Hum App, or by calling Hum Customer Service at (800) 711-5800.

For more information about roadside assistance, visit hum.com/roadside-assistance. Roadside assistance is subject to the Signature Motor Club terms of service, which are available at hum.com/signature-motor-club-terms-of-service.

Why can't I see route information for my trips in my Driving History?

Hum does not show route information in Driving History, but it can show you the trips' start and end points. You can view route information by accessing Safety Score in the Hum app.

How can I see if Hum will work with my car?

Anyone with any car can use the free Hum App which includes Safety Score, Navigation and Discounts. Simply download the Hum App to your Android or Apple device from Google Play or the App Store. If you'd like to use Hum+ or Humx, verify that your car is compatible by visiting hum.com/checkmycar.

Will Hum work with my electric, hybrid or diesel car?

Neither Hum+ nor Humx will work with any all-electric cars, but they will work with most hybrid and diesel vehicles. Please note that neither Hum+ nor Humx will display MPG data for diesel vehicles. You can check if Hum+ or Humx is compatible with your car at hum.com/checkmycar.

Hum App
Anyone with any car can use the free Hum App which includes Safety Score, Navigation and Discounts. Simply download the Hum App to your Android or Apple device from Google Play or the App Store.

Does Hum come with a warranty?

Hum comes with a limited lifetime equipment replacement warranty for as long as you continuously have a subscription to the service. For more information, go to hum.com/terms-of-service.

Does Hum offer phone support?

Yes. Please check out these FAQs to find answers to the most common questions. If you still have questions, you can reach Hum Customer Service by pressing the blue button on the Hum Speaker, contacting them from the Hum App, or by dialing (800) 711-5800.

How can Hum help with my routine maintenance and service?

Hum can help you stay on top of vehicle maintenance in a number of ways:

  1. You can set maintenance reminders to help you remember when routine services such as tire rotations and oil changes are due
  2. You can access live advice from ASE-certified mechanics through the Hum Mechanics Hotline
  3. You can add maintenance reminders based on the service schedule that your car manufacturer suggests

Will Hum Navigation account for traffic on my route?

Yes. For most trips, Hum navigation will show you up to three route options, with the miles, driving time and level of traffic for each route to help you select the best way to get to your destination.

Can I export my Driving History?

Yes, you can. The Hum App allows you to email your Driving History as a downloadable CSV file.

Would Hum detect all the issues my car can have?

Unfortunately, no. Hum can detect many issues that are identifiable through your car’s OBD (On-Board Diagnostics) system only. Some examples of issues that are not identifiable through your car’s OBD system include: low fuel, low windshield wiper fluid, low tire pressure, and headlights or taillights status.

If you suspect something may be wrong, but haven’t received an alert from Hum, you can call the Mechanics Hotline for advice from an ASE-certified mechanic. Press the blue customer service button on the Hum Speaker or call (800) 711-5800 and ask to be connected to the Mechanics Hotline.

How do I set up NumberShare?

It's easy! Just follow these simple steps to set up NumberShare:

  1. Share your number

    Sign into your Verizon Wireless account and go to the "Manage Connected Devices" section to share your phone number with Humx.

  2. Add your contacts

    Open the Hum App, and then select NumberShare from the menu. Here you can add up to 3 of your most important contacts. When finished, the NumberShare icon will illuminate on the Humx Speaker indicating that setup is complete.

    Note: It may take a few minutes for the contact(s) to be uploaded to the Humx Speaker.

How do I make a call using NumberShare?

Once you have set up NumberShare and added contacts, tap the NumberShare icon on the Humx Speaker. Your speaker will announce the names of the contact and, if there are multiple contacts programed, selections arrows will appear. Use the arrows to select your desired contact, then press the Call Button to place the call. The call will appear to come from your Verizon Wireless phone number, so your contacts will know it's you.

I was in an accident with Hum installed in my car. How will I know that help is coming?

If you have a Hum Speaker, you'll automatically be connected to a trained agent who will ask if you're OK and if you need emergency help. Agents can stay on the line with you until help arrives or until you feel safe. Help can be dispatched even if there is no response from the driver.

If you don't have a Hum Speaker, the Hum System automatically dispatches help to your vehicle's location if it detects a crash. In most cases, Hum is able to detect a crash based on the amount and direction of impact and sudden changes in vehicle speed. However, if you need emergency help and are able to safely make a call, contact 911 as a backup to confirm that help is on the way.

What happens if I have an accident but I don't need any emergency assistance?

If you have a Hum Speaker, you'll be automatically connected to an emergency response agent who will ask you if you need emergency assistance. If you feel that no assistance is needed, let the agent know that you're OK. If you for any reason decide that you do need emergency assistance, you can place an emergency call from your Hum Speaker.

If you don't have a Hum Speaker and if a collision is detected, help will be dispatched automatically to the location of the incident. If you leave the scene of the accident, Hum will not update you about any emergency response to this incident.

If you don't need emergency help but you still need roadside help, your Hum subscription also includes access to 24/7 Roadside Assistance from Signature Motor Club. Use the Hum App or contact Hum Customer Service to request roadside assistance.

What is the difference between Location Sharing and Vehicle Location?

Location Sharing is based on the location of your phone. Vehicle Location is based on the location of your OBD (On-Board Diagnostics) Reader, which is connected to your vehicle.

Who can see my location when I use Location Sharing?

Only people in your group. You can control whether you turn on and off sharing your own location. Everyone in your group will be notified when someone else joins the group.

Can I see the location of other people in my group without sharing my location?

Yes, you can choose to disable Location Sharing for either a specific group or all of the groups from the Hum app. Under Location Sharing go to Manage Sharing and change your location preferences.