What is Pinpoint Roadside Assistance?
Through our partner Signature Motor Club, your Hum subscription provides
you with push-button access to roadside assistance for a wide range of car
problems including flat tires, dead batteries and more. Just press the
customer service button on your Hum Speaker. We’ll ping your vehicle to
determine its GPS location, and then we’ll contact a Signature Motor Club
roadside assistance provider in your area. You can also submit a roadside
assistance request using the Hum App, or by calling Hum Customer Service at
For more information about roadside assistance, visit www.hum.com/roadside-assistance/.
Roadside assistance is subject to the Signature Motor Club terms of service,
which are available at www.hum.com/signature-motor-club-terms-of-service/.
Who can see my Vehicle Location?
The Primary Account Holder and Hum Customer Service Agents can view the locations of any Hum equipped vehicle.
Family Members can also have visibility of any vehicle shared by the Primary Account Owner.
When does Hum use my GPS location?
Hum+ & Hum× uses GPS for features including Safety Score, Vehicle
Location, Driving History, Boundary Alerts, Pinpoint Roadside Assistance and Crash Response.
These features identify the GPS location of the vehicle where the Hum OBD Reader is installed.
The Hum App uses your GPS location for Safety Score and the navigation
To change how Hum uses your GPS location, you can remove the Hum Hardware
from your vehicle or edit your smartphone’s privacy settings.