In most cases, Hum is able to detect a crash based on the amount and
direction of impact and sudden changes in vehicle speed.
If the crash is detected and you have a Hum Speaker, you will be connected
with the Hum Emergency Response Center via the speaker. A trained agent
will help determine what kind of assistance, if any, you need. If a crash
is confirmed or if there is no response from the driver, Hum will still
send help to your location.
If the crash is detected and you don’t have a Hum Speaker, Hum will attempt
to bridge a call between the Primary Driver Contact and emergency services,
who will ask if you’re OK and if you need emergency help. Agents can stay
on the line with you until help arrives or until you feel safe. Help can
be dispatched even if there is no response from the driver. IMPORTANT: In
order to be eligible for Crash Response, you must provide a Primary Driver
Please note: If the Hum OBD Reader has become dislodged from the On-Board
Diagnostic (OBD-II) port during the incident, causing a loss of power, the
Emergency Response Center cannot be notified.