How do I use the Stolen Vehicle Assistance feature?
If your car has been stolen, you must first file a police report. Then, you
can contact Hum Customer Service at (800) 711-5800 and
provide the case number from the report. We’ll attempt to determine your
vehicle’s GPS location using the Vehicle Location feature to assist law
enforcement in their recovery efforts. We can’t help you unless a police
report number is provided. For more information, please refer to Hum’s terms
of use at www.hum.com/terms-of-use/.
Who can see my Vehicle Location?
The Primary Account Holder and Hum Customer Service Agents can view the locations of any Hum equipped vehicle.
Family Members can also have visibility of any vehicle shared by the Primary Account Owner.
When does Hum use my GPS location?
Hum+ & Hum× uses GPS for features including Safety Score, Vehicle
Location, Driving History, Boundary Alerts, Pinpoint Roadside Assistance and Crash Response.
These features identify the GPS location of the vehicle where the Hum OBD Reader is installed.
The Hum App uses your GPS location for Safety Score and the navigation
To change how Hum uses your GPS location, you can remove the Hum Hardware
from your vehicle or edit your smartphone’s privacy settings.