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  • Troubleshooting

Troubleshooting

How do I contact Hum Customer Service?

Just press the blue customer support button on the Hum Speaker or dial (800) 711-5800. We're here to help!

I can't find the Hum Speaker in my smartphone's Bluetooth® menu. Where is it?

First, make sure the Hum Speaker's Bluetooth® hands-free switch is in the On position and that your phone is in pairing mode. Remember: The Hum Speaker is designed to work when it is in the car, in range of the Hum OBD (On-Board Diagnostics) Reader and with your car turned on. For more information about pairing and using the Hum Speaker, you can refer to the Quick Start Guide here: hum.com/quick-start-guide.

The Hum OBD (On-Board Diagnostics) Reader does not fit in my car's OBD-II port. Now what?

Hum uses a standard plug-in connector to the OBD-II port, and the shape of the connector allows the device to only plug in one way. Try using a flashlight to better see the location of the port and its orientation to the Hum OBD Reader's pins. You can also verify that your car is compatible by visiting www.hum.com/checkmycar. If you are still having issues, please call Hum Customer Service at (800) 711-5800.

My Hum is not working. What do I do?

First, double-check to make sure your Hum OBD (On-Board Diagnostics) Reader is plugged in. Also, make sure your Hum Speaker is charged. If you’re still having trouble, contact Hum Customer Service at (800) 711-5800.

Why can't I see the Hum Wi-Fi Hotspot in my phone settings?

Select Wi-Fi Hotspot in the Hum App or Hum Customer Portal to make sure the Wi-Fi feature is enabled for your Hum equipment.

Please note: Your car must also be turned on for the Wi-Fi Hotspot to work. You must be within Verizon's wireless network coverage for the Wi-Fi Hotspot to function properly.

What happens if I sell or trade in my car?

Call Hum Customer Service at (800) 711-5800 to request a change of vehicle and to start using Hum in a different Hum-compatible vehicle. Please do not move your Hum System to a new vehicle without calling Hum Customer Service first.