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Privacy & Security

Who can see my Vehicle Location?

Only a limited number of people can see your Vehicle Location. The primary account holder can view the locations of all vehicles on the account. Hum Customer Service agents can access Vehicle Location information for purposes such as Pinpoint Roadside Assistance, Emergency Assistance and Stolen Vehicle Location Assistance. Additionally, only account holders can view Vehicle Location.

When does Hum use my GPS location?

Hum+/Humx
Hum uses GPS for features including Safety Score, Navigation, Vehicle Location, Driving History, Boundary Alerts and Parking Reminders.

The Safety Score and Navigation features identify your GPS location based on your smartphone. Features including Vehicle Location, Driving History, Pinpoint Roadside Assistance, and Emergency Assistance identify the GPS location of the vehicle where the Hum OBD Reader is installed.

To change how Hum uses your GPS location, you can remove the Hum equipment from your vehicle or edit your smartphone's privacy settings.

Hum App
The Hum App uses your GPS location for Safety Score and the Navigation features.

How does Hum keep my data secure?

Keeping your information secure is our top priority. Hum's privacy policy is available at verizon.com/about/privacy/full-privacy-policy.

Is my Hum data stored online somewhere?

Hum+/Humx
Yes, Hum is a Verizon cloud-based service. You can access your data, settings and features when you sign into your Hum account through the Hum App or Hum Customer Portal. Verizon Telematics may securely store Hum data according to the Hum terms of service and privacy policy which are available at hum.com/terms-of-service and www.verizon.com/about/privacy/hum-privacy-policy.

Hum App
Your trip location data is only stored on the phone(s) with the Hum App installed. Data used to provide your Safety Score may be securely stored with other Hum data, but only you can see your Safety Score. By invitation only, your Safety Score can be shared with family and friends. For Hum app customers, Verizon Telematics may securely store Hum data according to the Hum terms of service and privacy policy which are available at hum.com/terms-of-service and www.verizon.com/about/privacy/hum-privacy-policy.

What are Hum's terms of service?

You review and agree to Hum’s terms of service when you create an account or by continuing use of the service. You can review Hum’s terms of service at hum.com/terms-of-service. If you do not wish to agree to these terms, you can delete the app.