• FAQ
  • Getting Started

Getting Started

How do I activate my Hum?

Getting your Hum+ or Humx system set up is easy. Simply visit the Setup page at hum.com/setup for a step-by-step guide. You can also check out the how-to video at the same link.

Hum App
With the free Hum App, there is no hardware to activate. You only need to create your account in the Hum App. To learn about all Hum products, please visit hum.com. From the Hum App, you can also select Settings > My account > Upgrade.

How do I know if installation was successful?

Once you've completed the installation and after your first drive, you'll begin seeing dashboard updates in the Hum App and the Hum Customer Portal. Plus, you'll be ready to set up driver alerts, view your Driving History, access Vehicle Location information and more.

If you're having difficulty installing your Hum System, please call Hum Customer Service at (800) 711-5800, and we'll be happy to help.

How do I connect my mobile phone to my Hum Speaker via Bluetooth® ?

To pair your mobile phone with your speaker, first make sure your speaker is charged and your Hum OBD (On-Board Diagnostics) reader is correctly installed. Then follow these steps:

  1. Start your vehicle.
  2. Put the Hum Speaker's hands-free on/off button in the On position.
  3. On your mobile phone, turn Bluetooth® On.
  4. On the Hum Speaker, press and hold the green phone button for about five seconds, until the blue light begins to flash.
  5. In your phone's Bluetooth® settings, search for available devices.
  6. Select Hum from the search results on your phone, then select OK.
  7. If prompted for a PIN, enter 0000.
  8. The connected status of Hum System in phone's Bluetooth® settings will indicate that your phone has been paired successfully.

TIP: For the best hands-free calling reception, make sure the Hum Speaker is attached to the driver's sun visor or is in front of the person speaking.

Where do I install the Hum OBD (On-Board Diagnostics) reader?

The Hum OBD reader plugs into your car's OBD-II port. The OBD-II port location varies from car to car, but typically it's located underneath the dashboard panel and to the left or right of the steering wheel. For help finding your car's OBD-II port, go to hum.com/port.

Do I need to be a Verizon Wireless customer to use Hum?

In order to use Humx, you will need a Verizon Wireless data plan.

You have two options:

  1. You can add Humx to your existing Verizon Wireless shareable data plan. When you add Humx to your Verizon Wireless shareable data plan, your Wi-Fi Hotspot data is drawn from your overall Verizon Wireless monthly data allowance.
  2. You have the option purchase Humx on its own – without an existing Verizon Wireless data plan.

You do not need to be a Verizon Wireless customer to use Hum+. Simply purchase the Hum+ equipment from hum.com, a Verizon Wireless retail store, or a participating retailer, and download the Hum App to get started.

Hum App
Not at all. You can use the free Hum App without a Verizon Wireless account. Simply download the Hum App from Google Play or the App Store to get started.

Do I need the Hum Speaker and OBD reader to use the Hum App?

Not necessarily. You can download the Hum App for free and get access to Safety Score, Navigation, and Discounts without purchasing the Hum equipment. Although, without the equipment you'll miss out on many awesome features that Hum+ and Humx offer.