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Getting Started

How do I activate my Hum?

Hum+/Humx
Getting your Hum+ or Humx system set up is easy. Simply visit the Setup page at hum.com/setup for a step-by-step guide. You can also check out the how-to video at the same link.

Hum App
With the free Hum App, there is no hardware to activate. You only need to create your account in the Hum App. To learn about all Hum products, please visit hum.com. From the Hum App, you can also select Settings > My account > Upgrade.

How do I know if installation was successful?

Once you've completed the installation and after your first drive, you'll begin seeing dashboard updates in the Hum App and the Hum Customer Portal. Plus, you'll be ready to set up driver alerts, view your Driving History, access Vehicle Location information and more.

If you're having difficulty installing your Hum System, please call Hum Customer Service at (800) 711-5800, and we'll be happy to help.

How do I connect my mobile phone to my Hum Speaker via Bluetooth® ?

To pair your mobile phone with your speaker, first make sure your speaker is charged and your Hum OBD (On-Board Diagnostics) Reader is correctly installed. Then follow these steps:

  1. Start your vehicle.
  2. Put the Hum Speaker's hands-free on/off button in the On position.
  3. On your mobile phone, turn Bluetooth® On.
  4. On the Hum Speaker, press and hold the green phone button for about five seconds, until the blue light begins to flash.
  5. In your phone's Bluetooth® settings, search for available devices.
  6. Select Hum from the search results on your phone, then select OK.
  7. If prompted for a PIN, enter 0000.
  8. The connected status of Hum System in phone's Bluetooth® settings will indicate that your phone has been paired successfully.

TIP: For the best hands-free calling reception, make sure the Hum Speaker is attached to the driver's sun visor or is in front of the person speaking.

What do the blinking indicator lights on my Hum Speaker mean?

[Hum+]
The Bluetooth® status LED provides the following indicators:

  • Unlit: Speaker is not connected.
  • Slow Blinking Blue: Speaker is in pairing mode.
  • Solid Blue: Speaker is connected.

The battery status LED provides the following indicators:
  • Solid Green: Device is fully charged and ready to use.
  • Solid Orange: Speaker is plugged in and charging.
  • Slow Blinking Red: Speaker battery is below 25% and should be charged as soon as possible.

[Humx]
The Hum Speaker's LED light ring provides the following indicators:

  • Unlit: Speaker is not connected.
  • Blue clockwise pattern: Speaker is in Bluetooth pairing mode.
  • Blue ring flashes three times: Bluetooth pairing successful.
  • Two blue lights at top of ring fading on and off: Speaker is connected to phone.
  • White flashing ring: Speaker’s mic is muted.
  • White clockwise pattern: Incoming call or outgoing call (before answered).
  • Green clockwise pattern: Speaker is charging.
  • Half circle = 50% charged.
  • Full circle = fully charged.

Where do I install the Hum OBD (On-Board Diagnostics) Reader?

The Hum OBD Reader plugs into your car's OBD-II port. The OBD-II port location varies from car to car, but typically it's located underneath the dashboard panel and to the left or right of the steering wheel. For help finding your car's OBD-II port, go to hum.com/port.

Do I need to be a Verizon Wireless customer to use Hum?

It depends on the Hum Product you are using.
Humx
You have two options:

  1. You can add Humx to your existing Verizon Wireless shareable data plan. When you add Humx to your Verizon Wireless shareable data plan, your Wi-Fi Hotspot data is drawn from your overall Verizon Wireless monthly data allowance.
  2. You also have the option to purchase Humx on its own – without an existing Verizon Wireless data plan. 1GB of data will be included with your monthly subscription and additional data is available for purchase at $10 per GB on an as-needed basis.

Hum App
You do not need to be a Verizon Wireless customer and you can use the free Hum App without a Verizon Wireless account. Simply download the Hum App from Google Play or the App Store to get started.

Hum+
You also do not need to be a Verizon Wireless customer to use Hum+. Simply purchase the Hum+ equipment from a Verizon Wireless retail store, or a participating retailer, and download the Hum App to get started.

Do I need the Hum Speaker and OBD Reader to use the Hum App?

If you’re subscribed to Hum+ or Humx, you need the Hum OBD (On-Board Diagnostics) Reader in order to enable to most features included with your Hum+ or Humx Service.

Some models of Hum include a Bluetooth® Speaker that allows you to talk hands-free and keep two hands on the wheel. If you have a Hum Speaker, it is important to keep it charged to access emergency assistance if Hum detects a crash, use hands-free Bluetooth® calling, and to have Hum Customer Service just a push of a button away.

If you’re only using the free Hum App and are not subscribed to Hum+ or Humx Service, then you can use the Hum App without any other Hum Hardware. Free Hum App users have access to Safety Score, Navigation, and Local & Travel Discounts.

Not necessarily. You can download the Hum App for free and get access to Safety Score, Navigation, and Discounts without purchasing the Hum equipment. Although, without the equipment you'll miss out on many awesome features that Hum+ and Humx offer.

I have a different carrier for my cell phone, can I use NumberShare?

NumberShare is currently only available to customers with a Verizon Wireless cell phone plan.

How do I change the order of my NumberShare contacts on my Humx Speaker?

You can change the order of your NumberShare contacts on the Hum App. Your contacts will appear on the Humx Speaker in the same order as they do within the app.