Yes! Just visit the Hum Customer Portal from your computer, tablet or mobile browser at customer.hum.com
The Hum App is available for iOS and Android only. For iPhone, you’ll need iOS 8.0 or later to run the Hum App. For Android, Android 4.1 or higher is required.
If you have issues with the Hum App, contact Hum Customer Service at (800) 711-5800.
If you have issues with your Hum+ or Humx service, please contact Hum Customer Service at (800) 711-5800.
Your Safety Score is determined by analyzing your data in a number of areas including: braking, hard accelerating, speeding (based on posted speed limits), cornering and distracted driving. Additional factors such as miles driven also influence your score. Note that Safety Score is derived from data gathered by your smartphone's sensors, not the Hum OBD reader. Your smartphone with the Hum App must be in the vehicle for Safety Score to work.
Absolutely! Safety Score shows weekly data for up to as many as your last 30 trips. In addition, for Hum+ and Humx customers, Driving History can show aggregate data by week, month, year or custom date range.
Nope. Anyone in the vehicle can connect their device to the Wi-Fi Hotspot if they have your network name/SSID and the password. You can connect up to 10 devices at one time.
Any Wi-Fi enabled device can be connected to your Hum Wi-Fi Hotspot. However, you can connect up to 10 devices to the Wi-Fi Hotspot at any one time.
The Hum System uses a very small amount of data. However, when utilizing the Wi-Fi Hotspot, cellular data usage depends entirely on your use of the devices connected to the hotspot. To get an estimate of how much data certain devices and activities consume, check out the Verizon Data Calculator.
The cost of data varies depending on the Verizon Wireless plan you choose. Contact Verizon Wireless for help selecting the data plan that’s right for you or visit verizonwireless.com.
Of course, Hum works regardless of who’s behind the wheel. This means that your Hum-equipped vehicle will be covered with features such as Emergency Assistance and Pinpoint Roadside Assistance, no matter who's driving.
Please note that Safety Score and Navigation are associated with the device that has the Hum App, not the vehicle with the Hum equipment.