• FAQ
  • App & Dashboard

App & Dashboard

Where can I download the Hum App?

For Android users, download the Hum App from Google Play.

For iOS users, download the Hum App from the App Store.

Can I still access my Hum account if I don't have the Hum App?

Yes! Just visit the Hum Customer Portal from your computer, tablet or mobile browser at customer.hum.com

Is the Hum App available for both iOS and Android? What about other mobile devices, such as Windows phones and Blackberrys?

The Hum App is available for iOS and Android only. For iPhone, you’ll need iOS 8.0 or later to run the Hum App. For Android, Android 4.1 or higher is required.

How do I report a problem with the Hum App?

If you have issues with the Hum App, contact Hum Customer Service at (800) 711-5800.

How do I report a problem with my Hum+ or Humx service?

If you have issues with your Hum+ or Humx service, please contact Hum Customer Service at (800) 711-5800.

How is my Safety Score calculated?

Your Safety Score is determined by analyzing your data in a number of areas including: braking, hard accelerating, speeding (based on posted speed limits), cornering and distracted driving. Additional factors such as miles driven also influence your score. Note that Safety Score is derived from data gathered by your smartphone's sensors, not the Hum OBD reader. Your smartphone with the Hum App must be in the vehicle for Safety Score to work.

Is there a way to see a consolidated view of my driving data over time?

Absolutely! Safety Score shows weekly data for up to as many as your last 30 trips. In addition, for Hum+ and Humx customers, Driving History can show aggregate data by week, month, year or custom date range.

Do I need to be a Verizon Wireless customer to connect to the Hum Wi-Fi Hotspot?

Nope. Anyone in the vehicle can connect their device to the Wi-Fi Hotspot if they have your network name/SSID and the password. You can connect up to 10 devices at one time.

How many devices can I connect to the Hum Wi-Fi Hotspot?

Any Wi-Fi enabled device can be connected to your Hum Wi-Fi Hotspot. However, you can connect up to 10 devices to the Wi-Fi Hotspot at any one time.

How much cellular data does Hum use?

The Hum System uses a very small amount of data. However, when utilizing the Wi-Fi Hotspot, cellular data usage depends entirely on your use of the devices connected to the hotspot. To get an estimate of how much data certain devices and activities consume, check out the Verizon Data Calculator.

How much does data cost?

The cost of data varies depending on the Verizon Wireless plan you choose. Contact Verizon Wireless for help selecting the data plan that’s right for you or visit verizonwireless.com.

Does Hum still work if someone else drives my car?

Of course, Hum works regardless of who’s behind the wheel. This means that your Hum-equipped vehicle will be covered with features such as Emergency Assistance and Pinpoint Roadside Assistance, no matter who's driving.

Please note that Safety Score and Navigation are associated with the device that has the Hum App, not the vehicle with the Hum equipment.