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Account Settings

How do I give others access to my Hum Account?

A Hum account has one Primary Account Holder who can invite others to be Secondary Users, giving them access to select features on the Hum App. The Primary Account Holder can grant access to view limited information for specific vehicles on the account.

To invite Secondary Users, the Primary Account Holder must sign in to the Hum Customer Portal and follow these steps:

  1. From the pull-down menu, select Settings > Users.
  2. Under Invite Secondary Drivers, enter the name and email address of the person you wish to invite, then click on Invite. We will send a unique link inviting them to register and create a Hum account.
  3. Once the Secondary User has created an account, the Primary Account Holder must return to the Hum Customer Portal to add vehicle permissions to each Secondary User.

Is there a limit on the number of Secondary Users I can add to my account?

No. You can add as many Secondary Users as you want.

Can I change the primary driver on a vehicle?

Yes. If you are the primary account holder, simply sign in to the Hum Customer Portal at customer.hum.com, and select Settings > Permissions from the pull-down menu. From there, you can choose a vehicle and change the primary driver for that vehicle.

What app features are available to Primary Account Holders and Secondary Users?

The Primary Account Holder is the person whose name is shown on your Hum Account. The Primary Account Holder has access to all features and account settings.

The Primary Account Holder can choose to invite others to access select functions on the Hum App by inviting them as Secondary Users.

Secondary Users have their own sign-in credentials and can get access to most Hum dashboard features (Vehicle Diagnostics, Maintenance Reminders, Discounts, Driving History, etc.), but cannot access some location-based functions such as Vehicle Location, Boundary Alerts and Speed Alerts. Secondary Users cannot manage or change account settings except for their own contact information.

Can I move my Hum System from one car to another car?

If you need to switch your Hum System to a new car, first ensure that the new vehicle is compatible by visiting hum.com/checkmycar.

You can update the vehicle on your account by simply plugging the Hum OBD Reader into the new compatible vehicle. Hum can automatically detect if it has been plugged into a different vehicle. After you complete your next drive or two, open your Hum App to accept and confirm the vehicle change. Your Hum service will not be disrupted during this time. If the Hum App does not prompt you to accept and confirm the vehicle change after a drive or two, please call Hum Customer Service at (800) 711-5800, and we'll help you change the vehicle associated with your Hum.

Hum is not intended to be moved back and forth between vehicles, and your prior vehicle's driving history and notifications will no longer be available after switching.

Can I switch my device to another Hum account?

At this time, a Hum System cannot be switched from one account to another account.

How do I change my emergency contact for Crash Response?

You can change the information for your emergency contact by signing into the Hum App and tapping My Account > Profile in the menu. You can also change it from your desktop by signing into the Hum Customer Portal at customer.hum.com and selecting Settings > Profile from the pull-down menu.

How do I change my password?

Hum+/Humx
You can change your password by signing into the Hum App and tapping My Account > Profile in the menu. You can also change your password by signing into the Hum Customer Portal at customer.hum.com and selecting Settings > Profile from the pull-down menu.

Hum App
Open the Hum App and tap Forgot Password? on the sign-in screen to receive an email with instructions about how to change or recover your password.

What if I forgot the password to my Hum account?

Hum+/Humx
Open the Hum App or visit the Hum Customer Portal and select Forgot Password? on the sign-in screen to receive an email with instructions about how to change or recover your password. If you still have issues, call Hum Customer Service at (800) 711-5800.

Hum App
Open the Hum App and tap Forgot Password? on the sign-in screen to receive an email with instructions about how to change or recover your password.

How do I cancel my Hum subscription?

Call Hum Customer Service at (800) 711-5800 to terminate your subscription. Please note that an early termination fee may apply.

How do I change the email address for my account?

If you're using the mobile app, sign in and select My Account > Profile > Email Address. There you can edit the email address associated with your account. Hum+ and Humx users can also change the email address associated with their account by signing in to the Hum Customer Portal at customer.hum.com and select Settings > Profile from the pull-down menu.

Can I have more than one Hum device on my account?

Yes, if you purchase your Hum devices from hum.com, you can have up to 10 devices on one account. If you purchase from Verizon Wireless, please contact Verizon Wireless for details about device limits.

How many vehicles can I have on a single Hum account?

You can have up to 10 Hum-equipped vehicles on a single Hum account. Each vehicle must have its own Hum System. If you purchased your Hum System at a Verizon Wireless retail location, you must contact Verizon Wireless for details about device limits.

How do I manage my bills and payments?

If you purchased Hum via hum.com, you can sign in to the Hum Customer Portal at customer.hum.com and select Settings > Plans & Billing from the pull-down menu.

If you purchased Hum at a Verizon Wireless store or online through Verizon Wireless, your monthly Hum subscription will appear on your wireless bill. You can manage your billing and payment information here:

Personal accounts:

Business accounts:

How many emergency contacts can I add?

You can add one emergency contact to your Hum account.

Does Hum work in Mexico, Canada, Europe or other locations outside the United States?

Hum+
Hum+ is only available for purchase in the United States, and it will work in all 50 states except Alaska.

Humx
Humx is only available for purchase in the United States, and it will work in all 50 states.

Hum App
The free Hum App is intended only for use in the United States.

Does Hum charge subscription fees?

Yes. When you buy Hum, you also agree to pay a monthly subscription fee.

Can I upgrade my Hum+ service to Humx ?

Yes, you can upgrade your service to Humx if you want to turn your car into a mobile Wi-Fi Hotspot. Here’s how:

  • If you purchased your Hum+ System from a Verizon Wireless retail location or verizonwireless.com, you can upgrade your system to Humx online at vzw.com or by visiting a VZW retail store.
  • If you purchased your Hum+ System from hum.com  or any other participating retailer, you will need to cancel your Hum+ service, create a new Hum account, and purchase Humx through Verizon Wireless.

Can I upgrade from the free Hum App to Hum+?

Yes! Simply purchase the Hum+ equipment from a Verizon Wireless retail store or a participating retailer.

How much do Hum+ and Humx cost?

Hum is a subscription based service. Hum+ and Humx both require purchase of hardware and activation of the service for a low monthly fee. Once you purchase the hardware, download the free Hum App, and activate service, you will have access to connected car features including Vehicle Diagnostics, Crash Response and more.