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  • FAQ
  • Account Settings

Account Settings

Can I have multiple users on the same account?

Yes. You can invite additional users to your account to provide access to vehicle diagnostics, alerts, discounts, and other Hum features on the website and mobile app. Just sign into the Hum Customer Portal at customer.hum.com and go to Settings > Users.

How many people can I have on my account?

A Hum account has one primary account holder. The primary account holder can designate a primary driver for each vehicle in the account (up to 4 vehicles), as well as multiple secondary users who can access information about their assigned vehicle(s).

How do I add secondary users to my account?

Only the primary account holder can invite additional users, and additional users can only view vehicle information to which they've been granted access by the primary account holder. To invite secondary users, the primary account holder must log in to the Hum Customer Portal customer.hum.com and follow these steps:

  1. From the pull-down menu, select Settings > Users.
  2. Under Invite Secondary Drivers, enter the name and email address of the new driver, then click on Invite. This will send an email to the invited driver, who will be prompted to register at hum.com to complete the process.
  3. Once the invited driver has completed registration, the primary account holder must return to the Hum Customer Portal portal, go to Settings > Permissions and associate the invited driver with the appropriate vehicle(s).
Can I change the primary driver on a vehicle?

Yes. If you are the primary account holder, simply sign in to the Hum Customer Portal at customer.hum.com, and select Settings > Permissions from the pull-down menu. From there, you can choose a vehicle and change the primary driver for that vehicle.

Can I switch my device to another Hum account?

At this time, a Hum System cannot be switched from one account to another account.

How do I change my emergency contact for Crash Detection?

Hum+/Humx
You can change your emergency contact information by signing into the Hum App and tapping My Account > Profile in the menu.You can also change your password by signing into the Hum Customer Portal at customer.hum.com and selecting Settings > Profile from the pull-down menu.

How do I change my password?

Hum+/Humx
You can change your password by signing into the Hum App and tapping My Account > Profile in the menu. You can also change your password by signing into the Hum Customer Portal at customer.hum.com and selecting Settings > Profile from the pull-down menu.

Hum App
Open the Hum App and tap Forgot Password? on the sign-in screen to receive an email with instructions about how to change or recover your password.

What if I forgot the password to my Hum account?

Hum+/Humx
Open the Hum App or visit the Hum Customer Portal and select Forgot Password? on the sign-in screen to receive an email with instructions about how to change or recover your password. If you still have issues, call Hum Customer Service at (800) 711-5800.

Hum App
Open the Hum App and tap Forgot Password? on the sign-in screen to receive an email with instructions about how to change or recover your password.

How do I cancel my Hum subscription?

Call Hum Customer Service at (800) 711-5800 to terminate your subscription. Please note that an early termination fee may apply.

How do I change the email address for my account?

Hum+/Humx
If you're using the mobile app, sign in and select My Account > Profile > Email Address. You can also sign in to the Hum Customer Portal at customer.hum.com and select Settings > Profile from the pull-down menu. From there you can edit the email address associated with your account.

Hum App
You cannot change the email address associated with your Hum account if you are using the free app. You must create a new account if you wish to use a different email address.

How do I update the vehicle information associated with my account?

You must contact Hum Customer Service at (800) 711-5800 to update your vehicle information. You cannot switch your Hum System to another vehicle without calling Hum Customer Service.

Can I have more than one Hum System on my account?

Yes, if you purchased your Hum System via hum.com, you can have up to 10 Hum Systems on one account. If you purchased your Hum System at a Verizon Wireless retail location, please contact Verizon Wireless for details about device limits.

How many vehicles can I have on a single Hum account?

You can have up to 10 Hum-equipped vehicles on a single Hum account. Each vehicle must have its own Hum System. If you purchased your Hum System at a Verizon Wireless retail location, you must contact Verizon Wireless for details about device limits.

How do I manage my bills and payments?

If you purchased Hum via hum.com, you can sign in to the Hum Customer Portal at customer.hum.com and select Settings > Plans & Billing from the pull-down menu.

If you purchased Hum at a Verizon Wireless store or online through Verizon Wireless, your monthly Hum subscription will appear on your wireless bill. You can manage your billing and payment information here:

Personal accounts:

Business accounts:

Does Hum charge subscription fees?

Yes. When you buy Hum, you also agree to pay a monthly subscription fee.

How many emergency contacts can I add?

You can add one emergency contact to your Hum account.

Does Hum work in Mexico, Canada, Europe or other locations outside the United States?

Hum+
Hum+ is only available for purchase in the United States, and it will work in all 50 states except Alaska.

Humx
Humx is only available for purchase in the United States, and it will work in all 50 states.

Hum App
The free Hum App is intended only for use in the United States.

Can I move my Hum System between multiple cars?

No, Hum is not intended to be moved back and forth between vehicles. However, if you want to start using your Hum in a different vehicle – for example, if you've bought a new car – call Hum Customer Service at (800) 711-5800, and we'll help you change the vehicle associated with your Hum.