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Emergency Assistance

Help when you need it. Reassurance when you don't.

When it matters most, Crash Response can make all the difference. If it detects a crash, Hum can automatically send emergency services to your exact location. And if you have a Hum Speaker, you can call for help in the push of a button.

Now you can

  • Know your family has help on the road

    If Hum detects a crash, it can notify emergency services and send help their way. Their emergency contact will also be notified in the event of an accident.

  • Call for assistance any time

    If you have a Hum Speaker, you can call the Hum Emergency Response Center (ERC) in the push of a button to speak to a trained agent and get help. And if Hum detects a crash, the Hum ERC will call you over the Hum Speaker to get you the assistance you need.

I am a single, 66-year-old woman who always travels alone. I feel so safe knowing I have Hum. I feel as if I'm never alone and help is just a touch away should I need it. There is no price I wouldn't pay to have this security.
Nancy

How it works

In most cases, Hum is able to detect a crash based on the force and direction of impact, and sudden changes in vehicle speed.

If Hum detects that your vehicle has been in an accident, the Hum ERC will dispatch help to your location. And if you have a Hum Speaker, you will be connected with a trained agent who can stay on the line with you until help arrives or you feel safe.

 

Frequently Asked Questions

  • How does Crash Response work?

    If the Hum OBD (On-Board Diagnostics) Reader detects an incident or collision, the Hum System notifies the Hum Emergency Response Center and help will be sent to your car’s location.

    If you do not have a Hum Speaker, help will automatically be dispatched to your vehicle’s location.

    If you have a Hum Speaker, you will automatically be connected with the Hum Emergency Response Center via the speaker. A trained agent will help determine what kind of assistance, if any, you need. If an accident is confirmed or if there is no response from the driver, Hum will still send help to your location.

    If the Hum OBD Reader has become dislodged from the On-Board Diagnostic (OBD-II) port during the incident, causing a loss of power, the Emergency Response Center cannot be notified.

  • How does Hum detect that I've been in an accident?

    When factors such as sudden changes in speed or direction are detected by your Hum OBD (On-Board Diagnostics) Reader, the incident registers as a collision, and the Hum Emergency Response Center is notified. If you do not have a Hum Speaker, help will automatically be dispatched to your vehicle’s location. If you have a Hum Speaker, you will automatically be connected with the Hum Emergency Response Center via the speaker. A trained agent will help determine what kind of assistance, if any, you need. If an accident is confirmed or if there is no response from the driver, Hum will still send help to your location.

  • I got into a car accident and Hum didn’t detect it. Why?

    If Hum did not detect a collision, it could be because the impact was too minor to be recognized by the Hum OBD (On-Board Diagnostics) Reader. It could also be due to the Hum OBD Reader becoming dislodged from your car's OBD port during the incident, causing a loss of power to the Hum System.

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